Gaya APA
Kartajaya, Hermawan. (2009).
SERVICE OPERATION .
Jakarta:
Esensi.
Gaya Chicago
Kartajaya, Hermawan.
SERVICE OPERATION.
Jakarta:
Esensi,
2009.
Text.
Gaya MLA
Kartajaya, Hermawan.
SERVICE OPERATION.
Jakarta:
Esensi,
2009.
Text.
Gaya Turabian
Kartajaya, Hermawan.
SERVICE OPERATION.
Jakarta:
Esensi,
2009.
Print.