Gaya APA
Tjiptono, Fandy. (2012).
SERVICE MANAGEMENT
mewujudkan layanan prima
edisi 2 (2).
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy.
SERVICE MANAGEMENT
mewujudkan layanan prima
edisi 2.
2
Yogyakarta:
Andi,
2012.
Text.
Gaya MLA
Tjiptono, Fandy.
SERVICE MANAGEMENT
mewujudkan layanan prima
edisi 2.
2
Yogyakarta:
Andi,
2012.
Text.
Gaya Turabian
Tjiptono, Fandy.
SERVICE MANAGEMENT
mewujudkan layanan prima
edisi 2.
2
Yogyakarta:
Andi,
2012.
Print.