APA Style

Tim, Marknesis. (2009). CUSTOMER SATISFACTION AND BEYOND . Yogyakarta: Marknesis.

Chicago Style

Tim, Marknesis. CUSTOMER SATISFACTION AND BEYOND. Yogyakarta: Marknesis, 2009. Text.

MLA Style

Tim, Marknesis. CUSTOMER SATISFACTION AND BEYOND. Yogyakarta: Marknesis, 2009. Text.

Turabian Style

Tim, Marknesis. CUSTOMER SATISFACTION AND BEYOND. Yogyakarta: Marknesis, 2009. Print.